Help with the Customize Tool

Know your print areas

A product’s print area consists of all the areas that can be printed on. In the Design Tool, you can see a square that’s either black or white. That’s the print area. Sometimes a design or text can end up outside the square, e.g. if you change the product to choose a smaller one. Please drag your design back to the printable area.

Design frame is red: Design cannot be printed. Drag it into the print area.

Design frame is green: Perfect!

Placing designs correctly

These tips will get the best out of your designs, regardless of the product:

Big Design: A big design usually looks best on the front of the shirt. To help you hit the centre, you’ll find an aid line when your design hits the centre.

Small design:Small designs and logos come out great on the left or right chest area. But watch out that the design doesn’t get too close to the armpit. A third of the width is a fair measure for placement.

The design is too close to the armpit.

Drag it to the middle: Perfect!

Change print method

A suitable print method has been preselected for your design. In most cases, you can change the print method manually:

  • Customize a product
  • Click on "Print method" in the panel on the right
  • Choose another print method and continue to design

Tip: Check if the print type was changed successfully in the overview.

If changing the print method is possible, you’ll be able to click on "Print method" to make changes.

Some materials or file formats allow for just one type of printing. In this case, it is not possible to change the print method. When clicking on “Print method”, you will be shown no option to change the print method. If you still want to change the print type, it is best to switch to another product or design.

Choose contrasting design and product colors

A dark design on a dark product will not come out great, even if it may look okay on your monitor. The same is true for bright designs on bright products, as well as all other color combinations that are too similar. Choose a contrasting color and product combination to make your designs come out great.

Product and design colors don’t offer enough contrast


Adjust design size to product size

Our product image in the Design Tool shows you a standard size (i.e. M). Choose your design size in relation to the standard size. If you order the product in a different size, the design cannot automatically be adjusted to the product size. The absolute size of your design will remain, regardless of whether you order it in S or 4XL. This is why the design may appear somewhat bigger or smaller on the actual product you receive.


  • You’re ordering for a group:Order shirts and sweaters for kids and particularly small and big sizes separately, and adjust the design size manually. Make the design a bit smaller (i.e. for XS) and bigger (i.e. for XL) for favorable results.
  • You’re ordering a product with a huge print area: Make sure that the design won’t look too small. Make it a bit bigger on products like aprons, blankets or pillows to achieve favorable results.

No design on zipper, fly or seams

Printing on the fly, seams, or zippers can’t be done. Never put your design, photos and text in these places. It may be possible to create a product this way (and to check out with the order), but we won’t be able to process the order.

No overlapping designs

Design overlaps can’t be printed. Don’t place several designs, images or text on top of each other. It may be possible to create a product with overlapping designs (and to check out with the order), but we won’t be able to process the order.

Problem solving

Design can’t be placed on product

Some of our products (i.e. breathable shirts or umbrellas) can only be customized with flex or flock prints. These print methods require a vector file format such as SVG, AI, or CDR. If you’ve chosen such a product, you’ll receive an error message when trying to upload files such as JPG, PNG or GIF.


  • Change product color to white. White products can be customized with digital transfer, a print method for all formats.
  • Choose a different product.
  • Render your image to a vector graphics file.

Graphics’ size can’t be reduced

You’ve probably chosen a product that can only be customized with flex or flock prints. This affects products such as breathable shirts or umbrellas. These print methods require a vector file format such as SVG, AI, or CDR. Vector graphics can’t be scaled down at will, though, because fine lines cannot be thinner than 1.5mm to prevent them from tearing later. This means that the design can only be scaled down until the smallest element is still as big as 1.5mm.


  • Choose a product suitable for digital direct printing. Vector graphics are automatically printed with digital direct. Line strength doesn’t matter here.

Pixel graphics can’t be enlarged

We print textiles with 200dpi. The dpi (dots per inch) value is an indicator for image pixel density. A pixel graphic with a width of 1000 pixels printed with 200dpi results in a 5-inch-wide (12.7cm) design. Our application doesn’t allow for making the file bigger since this would result in blurry print results.


  • Only upload designs with a high resolution, meaning with a high pixel number. A T-shirt design printed with 200dpi can have a maximum of 4000 x 4000 pixels.