Whether you want to upload your own artwork, add custom text, use our AI design tools, or place a bulk order for your team, this guide explains how to use the customiser and place your order from start to finish.
1. Choosing your product
- Open our Customize Tool. Select the item you want to personalise by clicking on Products:
- Browse categories such as T-shirts, hoodies, jackets, accessories, or home & living items.
- Select a product base to open the interactive Customise Tool.
2. Using the Design Tool
Inside the design tool, you have multiple ways to personalise your item. Designs can be added on the left side of the creatomat.
- AI Design: Create your own artwork using AI.
- Uploads: Add your own design file.
- Text: Insert text boxes, select from a wide variety of fonts, adjust sizes, and pick your print colours.
- Templates: Choose a ready-made design and customise it with your own text, images, fonts and colours.
- Graphics: Choose from thousands of ready-to-use graphics.
Did you know that…
- you can click and drag elements anywhere on the product? Use the sidebar to scale, rotate or centre your design, or move it to the front, back or sleeves.
- you can switch the product type, colour or fit at any time? Your artwork stays exactly where you put it.
3. AI-Powered design customisation
As shown above, in addition to your own artwork and text, you can use our built-in AI tools to adjust graphics in just a few clicks:
- Prompt-Based Adjustments: When selecting eligible marketplace designs or working in the self-design area, use the AI feature to modify artwork style or content.
- How to Use: Enter a descriptive text prompt detailing the specific changes or visual elements you want to introduce.
- Live Preview: Generated or modified elements appear immediately on your live product preview so you can test variations instantly.
4. Custom embroidery options
For a durable, premium finish, you can choose custom embroidery on selected apparel and accessories (such as polo shirts, hoodies, aprons, caps, and beanies):
- Choose your product: Choose from the products available for embroidery.
- Embroidery-compatible designs: Select designs marked for embroidery or create clean text layouts directly in the tool.
- Keep colour limits in mind: Embroidery uses real thread colours, with up to 8 colours per design. The Customize Tool will help you match your design to our standard thread colours.
- Digitising: When you place an embroidery order, our production team converts your design into a stitch file to ensure high-density, precise stitching on the garment.
5. Sharing your designs
If you want to save your work to finish later or share the design, you can click on the share option at the top right of the preview, next to the product name.
7. Reviewing your design & placing your order
When your design is complete:
- Check the Product View (front, back, and sleeves) to ensure all elements are placed correctly.
- Select your Sizes and Quantities. The live price calculator updates automatically based on your selections and any volume discounts.
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Click "Add to Basket" to review your summary, enter your delivery details, choose a shipping method, and complete your purchase securely.
Did you know that…
- you get a volume discount from just 6 items? It’s applied automatically, and the more you order, the more you save.
- the discount also applies when you mix sizes, fits and colours? As long as the design is the same, every item counts.
8. Troubleshooting: Image uploads & resolution requirements
If you encounter issues while uploading your own artwork, keep the following guidelines in mind:
Supported formats
PNG, JPG, GIF, BMP, or vector formats (SVG, AI, EPS, PDF). PNG files with transparent backgrounds are recommended for graphics without square borders.
Resolution (DPI)
For optimal print quality, upload images with a resolution of at least 150 to 300 DPI at the actual print size. Low-resolution images may appear pixelated or blurry.
"File is too large" error
Compress your image file or reduce its dimensions using an image editor before uploading.
"Image quality is too low" warning
The customiser flags low pixel density. Replace the file with a higher-resolution version or reduce the print size on the canvas.
Unwanted background box
If a JPG or PNG has a solid white or coloured background, remove the background using an image editing tool and re-upload it as a transparent PNG.