Your Happiness Guarantee
Every item you order at Spreadshirt or one of Spreadhirt’s Partner Shops is printed for you by hand. That’s what distinguishes us from other e-commerce retailers. Returns aren’t put back on our warehouse shelves, as we can’t resell them. This is why we want to make sure you’re 100% content with your order. And if you should not be completely happy for any reason, just make use of our
30-day return guarantee
Simply return your product within 30 days of receipt. Whether it doesn’t fit you, suit you or it’s not what you expected - just send it back. You can choose from the following options:
- Exchange for a new product
- Exchange for a voucher to be redeemed towards your next order
Just log in to your Spreadshirt account and submit a complaint about your order in your order overview, or use the link provided in the email shipping confirmation.
Refunding the purchase price is possible as long as you didn’t personalise the product yourself. We are unable to process items that are returned without prompting.
This is how you can avoid returns
1. Receive a sample before placing a volume order
When planning an order for you and your team, you may be unsure about what sizes, styles and colours to order. Please order plain products without prints first, as we can take these back without a problem. If you order e.g. one T-shirt with print to test the print quality, we will accept the return and give you a voucher or a new product. This way, you’ll help protect the environment and save resources.
2. Read the order confirmation email straight away
Maybe you feel like changing the text or design. If this is the case, please follow the link in the confirmation email and cancel the order immediately before it goes to print. You can then go back to your order, change it and place it again.
3. Calculate with a buffer period
We’re quite fast, but we can make no guarantees. This may be due to reasons relating to design issues, product stock and delivery times. In case your order doesn’t arrive in time for a birthday, wedding anniversary or the farewell party of your colleague, this does unfortunately not constitute a reason for a return. If you need something super fast, use the Express Option to get your order as fast as possible.
Our satisfaction guarantee exists in addition to your statutory rights (including right of revocation and warranty claims). You can find all relevant information in our GTC.