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We deliver! Any questions? We’ll be glad to help. The COVID-19 crisis is forcing us to step back from everyday life. But we can make the best of it! As long as the health of our employees and suppliers is not at risk, we will carry on. We will continue to accept, print and ship your orders. Stay healthy and keep smiling!

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Payment of Your Earnings

Your balance will be credited to your account. As soon as your account has reached the minimum balance, any payout will be settled on a monthly basis. The minimum balance depends on the currency you selected in your Partner Account. It is specified here.

Your balance will be settled by the fifteenth working day of a payment month for the previous month. This includes all orders paid and shipped in the previous month. Orders received after the last day of the previous month may already appear in your statistics, but will only be paid out with the following payment cycle.

After we have settled your balance, we will pay it out within 15 working days. Upon clearance, theTransaction may take up to 15 business days until it gets registered in your bank account.

Your Sales can always be found in the Partner Area under Statistics > Sales. You’ll see “Sales” at the top right of your screen. Your Credit can be seen 14 days after an order has been dispatched under Statistics > Credit. You’ll see “Credit” at the top right of your screen.

Payout example

On 28 July, 30 July and 1 August products with your design get sold. These can already be viewed before the settlement of your July balance on August 17th in Statistics > Credit. The order of July 28th receives the status "shipped & paid" on July 31st. Thus it counts towards your July balance and will be paid to you in August. Orders placed on July 30th and August 1st will not receive the status "shipped & paid" until August. They will be settled with your August balance and paid out in September.

Requirements for paying out your remuneration

In order to be able to pay out your remuneration, we need the following information from you:

  • Your correct name and your valid address: Enter these in your account by going to Personal information.
  • Your payment details: Add or edit this information under Payment data.

You are resident or based outside of Germany

If the country in which you are resident/based isn’t Germany, then in addition to your name and address we also need your Tax Identification Number. If you are a US citizen, it is up to you whether you provide your Social Security Number (SSN), your Employer Identification Number (EIN) or your Taxpayer Identification Number (TIN). If you don’t provide a correct tax ID, we will need to apply a withholding tax to a portion of the income from your margin. For more information on the deduction of tax, please refer to this article.

The country in which you are resident/based is Germany

If the country in which you are resident/based is Germany, you don’t need to provide a Tax Identification Number. As long as we have your correct name and address, you will be paid your remuneration in full. Unfortunately we are unable to make any payments if you have not stored your name and address correctly. If this is the case, please enter your correct details as soon as possible. Check your address details here.

Information about payment options with SEPA and PayPal

In the ‘Financial administration’ section of your user account, you’ll find two payment options: SEPA transfer to a German or other European current account, or PayPal transfer. We only make SEPA transfers in the currencies EUR and GBP; with PayPal we can transfer in any currency. If you haven’t provided a PayPal account, we reserve the right to make payments in euros. Currency conversions are conducted using the respective exchange rates of the German Central Bank.

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